FAQ

  • What payment methods do you accept?
  • How much is shipping?
  • Can I return or exchange an item?
  • What is MajorCrafts Rewards?
  • Can I redeem more than one discount code per order?
  • What countries do you ship to?
  • My order has arrived but it’s not as I expected. What can I do?
  • How do I join MajorCrafts Rewards?
  • Can I place an order without creating an account?
  • Where is my refund?
  • How do I claim my Rewards?
  • How do I cancel my order?
  • Where is my order confirmation?
  • Why has my order been cancelled?
  • When will my order arrive?
  • Can I alter my order/product?

Payment

What payment methods do you accept?

We accept the following credit and debit cards: MasterCard, Visa, Maestro and American Express  We also accept payment by PayPal, Apple Pay, Klarna, Shop Pay and Google Pay.

If you decide to use methods such as Paypal, Klarna or Goole pay you may be taken to their website whereby you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.

Can I redeem more than one discount code per order?

You can only redeem one voucher/discount code per order. If you have multiple voucher/discount codes for our outlet you can redeem one of them and use the other discount codes in future orders. Our voucher/discount codes have expiry dates, therefore, you may want to use the discount code that's nearing its expiry date. Once a discount code expires it will stop working and can not be reissued once it has expired.

Ordering and delivery

How much is shipping?

Standard delivery costs £1.50 or FREE for orders over £15. Estimated delivery time is 2 to 4 working days.

Express Tracked delivery costs £4.50 or FREE for orders over £45. Estimated delivery time is within 2 working days.

 

What countries do you ship to?

We ship to U.K addresses only. However, If you're an international customer residing outside the UK and would like to purchase our products there are parcel forwarding services you can use to get your parcel shipped out to you. We recommend: www.forward2me.com

This will allow you to shop not only from MajorCrafts but from various other U.K retailers (even benefit from free UK delivery offer by us and other UK retailers). You'll then receive one address from the parcel forwarding company whom will combine all your purchases into one box and ship them out to you for one postage Fee.

Please note: International customers are still responsible for any import duty and tax charges imposed by their government.

Can I place an order without creating an account?

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time.

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via the contact us page or the 'live chat' we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch via the contact us page just in case there’s a problem with your order.

Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Why has my order been cancelled?

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end.

We’ll always offer an alternative product and process your refund in full, as quickly as possible.

When will my order arrive?

Majority of orders arrive within 3 working days.

Please expect longer delivery times during Bank Holidays and Christmas period. 

Contact us after 8 days have passed from the day you placed your order if your parcel still hasn't arrived.

Can I alter my order/product?

Sadly, we’re unable to modify orders. All our items are pre-packed and sold as listed. 

This is also the same for mixed colour packs. All our 'mixed colours' embellishments are randomly mixed, therefore, we can not guarantee which colours or how many quantities of each colour you'll receive. If you'd like a certain colour please use the invidual colour listing of that product. 

Returns

Can I return or exchange an item?

You can return your item to us for a refund or an exchange within 45 days as long as it’s undamaged, unused and contained in its original packaging. The 45 days returns countdown starts from the day you placed your order.

To request a return send us a message via the contact us page or the live chat.

Whereby we have made an error, we will pay for the return postage costs .

Whereby the customer is returning because they have changed their mind or they ordered the wrong item, the customer is responsible for the return postage cost.

My order has arrived but it’s not as I expected. What can I do?

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via info@majorcrafts.co.uk with the details or message using the 'live chat' which has 'photo attachment feature'. We’ll respond within 48 hours.

If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.

Whereby we have made an error, we will pay for the return postage costs .

Whereby the customer is returning because they've changed their mind or they ordered the wrong item, the customer is responsible for the return postage cost.

Where is my refund?

We aim to process refunds within 2 days of an item being returned to us. Please note that your bank may however, take several days to process the payment back into your account.

With that said, please allow up to 5 working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

MajorCrafts ⋆ Rewards

What is MajorCrafts Rewards?

MajorCrafts Rewards is our loyalty programme whereby you earn 4 points per every £1 spent at www.majorcrafts.co.uk

You can then convert the points for discount codes or money off vouchers. 

We also run exclusive offers throughout the year for 'MajorCrafts Rewards' members.

How do I join MajorCrafts Rewards?

MajorCrafts Rewards is free to join. You can sign up easily by clicking here

Your rewards account activates instantly after you sign up.

How do I claim my Rewards?

You can claim your rewards by visiting your rewards account here and pick the reward you prefer according to the points you have accumulated.

Please note: you can only redeem one voucher/discount code per order. Therefore,  If you have multiple voucher/discount codes for our outlet you can redeem one of them and use the other discount codes in future orders. Some discount codes have expiry dates, therefore, you may want to use the discount code that's nearing its expiry date. Once a discount code expires it will stop working and can not be reissued once it has expired.