We have a 45-day return policy, which means you have 45 days from the day you place your order to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
To start a return, you can contact us via our contact us page or use the 'live chat' on our website. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
The customer is responsible for the returns postage cost If they're returning an item because they have changed their mind or purchased the wrong item.
You can always contact us for any return question via our contact us page or use the 'live chat' on our website.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We aim to process refunds within 2 days of an item being returned to us. Please note that your bank may however, take several days to process the payment back into your account.
With that said, please allow up to 5 working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.
